Refund policy

At Object Theory, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase, you may return the product within 5 days of delivery for a refund or exchange. Please read our policy carefully to understand the terms and conditions.


1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The product must be unused, unworn, and in the same condition that you received it.
The product must be in its original packaging, including tags and labels.
A receipt or proof of purchase is required.


2. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Customized or personalized products
Final sale items


3. Return Process

To initiate a return, please follow these steps:

Initiate a return/exchange request within 5 days of receiving your order to request a return authorization.
Provide your order number and the reason for the return.
Once your return request is approved, you will receive instructions on how to send the product back to us.


4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Luxeloom
Email: objecttheoryshop@gmail.com